Atlantis Kids Adventurer

• Respond quickly and positively to guests’ questions, requests, problems, and complaints and resolve them effectively and consistently. 

• Maintains overall knowledge of the resort and provides proactive assistance to customers when appropriate using clear and concise conversation. 

• Directly supervises a group of children and ensures their personal safety during the program. 

• Delivers programs in a way that is creative, fun, and exciting to children through showmanship and entertaining presentation. 

• Leads various recreational, adventurous, and interpretive programs for children. 

• Engages and involving children in all aspects of the program including recreational games, activities, arts and crafts, computer programs and games, video games, swimming, and field trips. 

• Ensures a roster of each child in attendance with complete information is available for every session. 

• Completes daily routine and maintains tasks as assigned. 

• Actively promotes the program. 

• Accepts and inputs reservations and registration information. 

• Remind parents of pick-up times. 

• Keep accurate records. 

• Ensures each child has a nametag and wristband and each parent has claim check. 

• Encourages guest feedback regarding programming, service, and facilities. 

• Ensure work is balanced and completed on time. 

• Ensure the daily ops and information sheets are completed before shift ends. 

• Ensure crafts and guest belongings are not left at the desks, cubbies, or locker room. 

• Communicate any concerns to the AKA Floor Manager 

• Attend meetings as assigned. 

• Ensures that work area is left clean and in order at end of shift. 

• Ensure that there are sufficient supplies available for the next shift, advise the Manager on duty of any additional supplies needed. 

• Performs other reasonable duties that may be requested by management from time to time. 

Requirements

• Valid experience, education or background in childcare, recreation, education, or related areas. 

• Strong swimming ability. 

• Computer literate, proficient in Microsoft Office and Micros 

• Excellent communication skills both verbally and written. 

• Certification in CPR and First Aid, second language helpful. 

• Ability to prioritize, organize and follow up. 

• Ability to focus attention on details. 

• Ability to work along with other departments and coworkers as part of a team. 

• Ability to work well under pressure on any assigned. 

• Ability to think clearly, quickly and make brief decisions. 

• Ability to multitask between multiple guests and telephone. 

• Ability to remain stationary at assigned post for extended periods of time. 

• Convey a sense of fun, high energy, and creative skills. 

• Dependable, reliable, and positive attitude. 

• Must be willing to work evenings, weekends, and holidays. 

• Ability to promote positive relations with all individuals who approach the department and even by telephone.