Preferred Warranties Inc

Preferred Warranties Inc. (PWI) provides aftermarket vehicle protection plans and extended service contracts for pre-owned cars, trucks, and motorcycles. Founded in 1992, the company serves drivers, dealers and repair shops across the United States, with products available in all 50 states. It operates as a business unit of KAR Auction Services (NYSE: KAR).

Its offerings comprise three lines: aftermarket vehicle protection plans sold through approved dealerships; extended service contracts for new and pre-owned vehicles, for which the company describes itself as a Tier 1 provider; and GAP contracts for new and pre-owned vehicles sold through independent automotive dealers. Related work spans vehicle service contract administration, claims processing and adjudication, mechanical breakdown protection, and management of a nationwide network of repair facilities.

PWI works with a select group of dealers: only dealerships meeting its standards for dependable pre-owned vehicles are approved. The company states a commitment to fast, fair and transparent claim decisions, and reports very high dealer and consumer reviews.

The company describes its culture as people-first, organised around four core values: Care, Integrity, Driven and Dynamic. Its stated aims include exceptional customer service, trust and peace of mind for consumers and businesses, and protection of dealer partners' brands. PWI traces its origins to a founder's dealership in Pottsville, Pennsylvania.