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Senior Case Administrator: ILS (must have Paramedic experience)

MH Solutions
Full-time
On-site
Cape Town, South Africa
Paramedic

Introduction

To assess each call and provide the appropriate emergency medical assistance/ambulance dispatch, as per departmental underwriting and client protocols

Duties & Responsibilities

Duties:

·Ensures efficient Case handling procedures, using effective soft skills/case documentation techniques in line with departmental/client requirements.

·Strict adherence to Key Clients Call Scripts and product benefits.

·Ensure that sound relationships are built, and teamwork is maintained with colleagues.

  • Accurate information and assistance to be provided
  •  Logging of calls on ICE and other relevant systems
  •  Attaining individual target productivity as measured by number of calls taken, cases managed and dispatched
  • Excellent customer care

Desired Experience & Qualification

Requirements:

· Matric

· AEA/ILS: Registration must be current with the HPCSA

· Minimum of 1 year road experience

· Experience in an emergency call-centre environment will be beneficial.

· High level of computer literacy, especially MS Office.

· Good knowledge of the geography of South Africa

· Own/reliable transport

  •             Fluent and well-spoken in English; Afrikaans and a native African language (advantageous) 

 

Should you not receive a response within 10 working days, please consider your application as unsuccessful

For any enquiries, please call 012 346 1950

Package & Remuneration

R20 000 - R25 000 pm