Lead Solution Engineer

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry, blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

About the Role
We're looking for an experienced and strategic Solution Engineer to join our Enterprise SE team, partnering with some of Australia's largest and most innovative organisations across sectors such as Professional Services, Retail, Consumer Goods, Manufacturing, Transport, Health and more.. This is a high-impact, customer-facing role where you'll partner with Account Executives and cross-functional teams to drive success across the entire customer lifecycle — from initial land and revenue growth, through to adoption, consumption management, attrition risk mitigation, and renewal.
You'll bring deep industry expertise and a passion for helping Enterprise customers unlock transformational value from Salesforce — including the rapidly evolving frontier of AI-powered selling, service, and operations through Agentforce and the broader c360 portfolio.

This is a unique opportunity to join a team trusted with some of the most high-profile, high-impact digital transformations in the region. If you thrive on variety, depth, and building the future of enterprise solutions, we’d love to hear from you.

What You'll Do
 

• Support the full customer lifecycle: new account onboarding and ACV growth, consumption health monitoring, attrition risk identification, and renewal and expansion motions
• Champion the adoption of AI tools and Agentic capabilities — including Agentforce — helping customers understand, envision, and activate autonomous AI agents across their business processes
• Guide customers on their journey to becoming an Agentic Enterprise — where AI agents work alongside humans to automate complex workflows, personalise experiences at scale, and drive measurable business outcomes
• Orchestrate complex, multi-cloud engagements across cross-functional SE teams including co-primes, overlay specialists, and partners
• Build and maintain trusted relationships with sales leaders, RSDs, and senior customer stakeholders
• Create and share reusable enablement assets, demo innovations, and best practices to scale impact across the broader SE community
• Mentor and coach junior SE team members, contributing to onboarding and skills development
• Represent Salesforce externally at industry events, executive briefings, and customer innovation forums

A Typical Day in the Life

• Connect with your AE partners to align on account priorities, pipeline health, and upcoming customer moments
• Run a strategic discovery session with an Enterprise customer, uncovering business challenges and mapping them to Salesforce and AI solutions
• Build and deliver powerful solution demonstrations, prototypes, and POCs to validate ideas and inspire confidence in execution
• Collaborate with the team to build a new sales play or solution asset for the Enterprise team.
• Review a renewal account's consumption data and advise on strategies to improve adoption and reduce attrition risk
• Coach a junior SE on demo technique, value selling, or customer engagement

Who You Are

• Experience within or around technology projects and transformations
• Strong presentation and communication skills, with the ability to engage both deeply technical teams and C-level executives
• Practical understanding of modern application architectures, integration patterns, and cloud platform capabilities
• A bias for action — comfortable prototyping ideas, working hands-on with product, and learning new tools to bring solutions to life
• Strong understanding of — and enthusiasm for — AI, Agentic AI, and the role of autonomous agents in transforming enterprise operations
• Strong value-selling skills — you lead with business outcomes and customer priorities, not features and functions
• Ability to engage and influence executive-level audiences; skilled at reading the room and adapting your message

Preferred Qualifications:

• Deep knowledge of the Salesforce platform and Customer 360 portfolio
• Salesforce Certifications
• Previous experience as a solution/sales engineer for a CRM company or similar technology
• Relevant Industry experience with Travel, Transport and Hospitality AND OR Retail and Consumer Goods Industries, exposure to Salesforce will be a plus but not mandatory
• Hands-on experience with Agentforce, Einstein AI, or equivalent AI-powered platforms is highly regarded

Even if you don’t tick every box above, we’d still love to hear from you — especially if you bring unique experience or perspective that could benefit the team.

Benefits

We are pioneers of the Pledge 1% model, providing product, grants and community service to those in need. We are proud to be#1 in PEOPLE's Top 50 Companies that Care, and are on Fortune’s Change the World list.
We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.
We provide other world-leading benefits to all our employees, including;
Health, Life, Trauma and Income Insurance
Monthly Wellness Allowance
Flexible Time off & leave policies
Parental benefits
Perks and discounts
Salesforce is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples, people of all ages, people living with a disability, LGBTIQ+ candidates, and people from multi-cultural backgrounds. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.